Presto Card Customer Service Hours and love Chat

If you’re having trouble with your PRESTO card, you’ve come to the right place! PRESTO Card customer service can help you with a variety of issues, from reloading your card to reporting a lost one. In this following section, we’ll explore the different ways to contact them and the kind of assistance they can provide.

Presto Card Customer Service

Presto Card Customer Service Live Chat

Unfortunately, PRESTO doesn’t currently offer live chat functionality on their website. Their contact options focus on phone support and a virtual assistant. However, if you need immediate assistance, you can try calling their customer service line at 1-877-378-6123.

For less urgent issues, you might consider exploring their online resources or FAQs which address common problems.

PRESTO Customer Service Hours

PRESTO’s customer service hours aren’t explicitly stated on their website. Their phone support may operate during regular business hours, typically weekdays from 9 am to 5 pm. However, to ensure you can reach a representative, it’s best to contact them directly.

You can call them at 1-877-378-6123 and try their automated system to see if it connects you to a live agent during your call.

Presto Card Customer Service Chat

While PRESTO card customer service doesn’t offer live chat functionality at this time, they do provide other ways to get help. Their website offers a virtual assistant that might be able to answer basic questions.

Presto Card Customer Service

For more complex issues, you can call their phone line at 1-877-378-6123. While they don’t advertise specific hours for phone support, they likely operate during regular business hours, which typically run weekdays from 9 am to 5 pm.

PRESTO Customer Service Outlet

PRESTO Customer Service Outlets are a convenient option if you prefer face-to-face assistance with your PRESTO card. These outlets allow you to purchase a new card for $4, load funds onto your existing card, and even set up a transit pass or fare type.

They’re a great option for those who don’t want to deal with phone calls or online forms. To find a PRESTO Customer Service Outlet near you, you can use the handy search tool on the PRESTO website [PRESTO card find an outlet].

These outlets are typically located at places like transit terminals, Shoppers Drug Mart locations, and some community centers.

Presto Card Customer Service Email

Although PRESTO lacks direct email support, you have options! Their website offers a virtual assistant for simple questions. For trickier issues, call 1-877-378-6123.

If you prefer written communication, try outlining your concern and submitting it through their online contact form [PRESTO card contact us].

This starts a support ticket and connects you with a representative.


In conclusion, while PRESTO doesn’t offer live chat, you have multiple ways to get help. Call 1-877-378-6123 for phone support (likely during business hours), visit a PRESTO Customer Service Outlet, or submit a request through the online contact form [PRESTO card contact us]. Remember, their website also has a virtual assistant for basic inquiries. With these options, you should be able to resolve any PRESTO card issue you encounter.


Can you get your money back with a PRESTO card?

Yes, you can get money refunded from the remaining balance on your PRESTO card, but a fee applies. Two refund methods are depending on the amount and card type.

Can we use PRESTO over the phone?

There isn’t a direct PRESTO phone payment, but you can use a mobile wallet on your phone for adult fares with PRESTO contactless.

How do I check my PRESTO card details?

You can check your PRESTO balance with the app, or online account, or by tapping it at a PRESTO machine.

Do PRESTO cards expire?

No, PRESTO cards themselves don’t expire, even if they show an expiry date.